Contact information

We are a real team and we answer the phone.

💬 Live Chat
Click the Chat button in the bottom right corner for instant support. Available 8:00am to 4:00pm UK time, Monday to Friday.

📧 Email Support
Hello@iDustMite.com. We aim to respond within 24 to 48 hours.

📞 Phone Support
Call 0330 122 1646, available 8:00am to 4:00pm UK time, Monday to Friday.
Calling from outside the UK? Dial +44 330 122 1646.

🏢 Address
iDustMite (DSV Hive Prologis Park)
DC3 White Rock Road
Stoke-on-Trent, ST4 4FA
United Kingdom

VAT Relief
If you have a long term illness or disability, you may be able to buy eligible products without VAT. Email Hello@iDustMite.com before ordering and we will set it up for you.

Richard from iDustMite speaking on the expert panel at the Allergy and Free From Show 2026

Richard (right) on the expert panel at the Allergy & Free From Show, 2026

Real help, from a real person

Not sure which dust mite protection you need? Just ask Richard.

I'm Richard, the founder of iDustMite. I answer the phone myself and help customers choose the right setup for their bed, their symptoms and their budget. There's no call centre and no pressure, just honest advice from someone who knows dust mite allergies inside out.

📞 Call Richard: 0330 122 1646 Ask a question instead

✓ UK business with a real address · ✓ We answer the phone, 8am–4pm · ✓ Thousands of customers helped

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Ask Richard anything

Not sure if you need a protector, bedding, or the full set? Tell me your situation below and I'll point you to exactly the right thing. No question is too small.

Replies within 24–48 hours. Want help right now? Use live chat or call.

Prefer email? Reach me directly at Hello@iDustMite.com

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